Privacy Policy

Cheerful Moment Hospitality Pty Ltd operates cheerfulmoment.online. Our services are provided in person; this website describes them and receives enquiries.

Personal information we collect

• Accommodation enquiries: name, contact details, preferred dates, check-in and check-out dates and guest numbers.
• Event enquiries: event type, guest numbers, timings, layout, catering and accessibility notes.
• Contact forms: name, email address, phone number, subject and message.
• Booking information: details needed to confirm an agreed reservation.
• Email, telephone and messaging: the content of messages and notes we make.
• Technical data: browser, device and approximate location data, plus cookies as described in our Cookie Policy.

The forms here run in your browser and do not submit data to a server; information reaches us when you send it by email, telephone or messaging app.

Purposes of processing

We use personal information to answer enquiries, check availability, prepare quotes, arrange and deliver accommodation and events, keep guest records and maintain website security.

Data retention

Enquiry correspondence is kept while needed to respond. Booking records are kept for the period our business and record-keeping purposes require, then deleted or archived. If you ask us to remove your details and nothing outstanding requires them, we will do so.

Security

We apply reasonable organisational and technical measures against loss, misuse and unauthorised access, including limiting staff access. No transmission or storage method is completely secure, so absolute security cannot be guaranteed.

Third-party services

Our contact page embeds Google Maps, and email, telephone and messaging depend on the providers involved, who process data under their own terms. We do not sell personal information.

Your rights

You may ask what information we hold, request corrections or deletion, withdraw consent for future contact, or object to a particular use. Write to us using the details below.

Children’s privacy

This website is intended for adults arranging stays and events. We do not knowingly collect information from children; if you believe a child has sent us details, contact us and we will remove them.

External links and changes

We link to external sites, including map and messaging services, whose privacy practices are not our responsibility. This policy may be updated if our website or our handling of enquiries changes; the version published here applies.